Getting Started Guide

Setting IP Address

The terminal is a small computer and needs to have an IP address on the network.
This can be assigned by your modem or server (DHCP) or you can assign an IP address to it.

To change settings to 'Yes' or 'No' then use the arrow keys to select the option and the 'OK' button to enter edit mode. Use the up and down arrow to change it to yes or no then press the 'OK' button to confirm your changes and exit the edit mode.

 

Clock Features:

  1. The main display window shows you the information about the terminal. This will go black after a period of time. This is normal and just means the unit is saving power. If an employee clocks in it will immediately wake up.
  2. The keypad allows you to type in information. The is a touch pad and you do not need to push on it just place your finger on the number and it will work.
  3. The arrows and the 'OK' button allow you to move around inside the menu and choose options.
  4. The 'Menu' button gets you into the menu. If the screen has gone blank the first time you press 'Menu' or any other button it will simply bring the screen out of sleep mode and the button will need to be pressed a second time.
  5. The 'ESC' button allows you to escape out of menu's.

 

The main screen:

When you first turn on the device or wake the screen up you will see the following screen.

If the screen is blanked out then it is in sleep mode and the first time you press a button it will bring the unit out of sleep mode and the button will need to be pressed again to use it.

 

This does not apply to when an employee clocks in or out. Even if the unit is in sleep mode it will immediately register the clock time and wake the screen up.

 

Features of the Main Screen:

  1. The screen displays the time and date and connection information.
  2. The bottom left shows if the device is connected to either the Windows Desktop Software (WDV) or Cloud System. If its red and Offline then its not able to get a connection. It may then say 'Connecting' in yellow and 'Online' in green.
  3. If you have a Wifi capable device then it will show the connection status in the bottom right corner. This allows you to see when it is connected to your wireless network.

 

The Main Menu

 

 

Once you press the Menu button you will see the screen change to the following.

 

  1. Use the arrows to go to 'Settings' then press the 'OK' button.

 

Settings Menu

 

  1. You need to use the arrows to move accross to the 'Set IP' icon then press 'OK' to enter the IP menu.

 

 

Set IP Menu

  1. 'Device ID' relates to the number of devices you have. For example the first device will be ID 1 and the second ID 2 and so on.
  2. 'Communication Password' should remain at NO as this may cause issues in communications and the system is encrypted anyway.
  3. 'Use DHCP' Is asking if you want your server / Modem to automatically assign an IP when set to 'Yes' or if you want to give the terminal a permenant IP address when its set to 'NO'
  4. If you have a Wifi capable device then you can use the 'WiFi' menu to set the Wifi options.
  5. The 'IP Address' will show the terminals current IP and allow you to change it.

There are more options when you use the arrows to scroll down.

 

IP Address Details

Once you have scrolled down you can see all the IP details.

You can only change these options if 'Use DHCP' is set to 'NO' otherwise your server / modem is issueing the IP adress.

  1. For the 'IP Address' press the 'OK' button to begin changing the address. Type in the new IP address then press 'OK' to confirm it.
  2. The 'Subnet mask' must be the same as what your computers use. Use the arrow key to move down and 'OK' to start modifying the subnet mask. Once you have entered the details press 'OK' to confirm them.
  3. The 'Default Gateway' also needs to be the same as the computers. This is generally your router / modem IP address. Use the arrow key to move down to Default Gateway then press 'OK' to begin modifying it. Change it to match your computers then press 'OK' to confirm.
  4. Windows Desktop Version (WDV) users will need to put in the IP address of the computer that the software is installed on. Cloud users do not need to change this option.
  5. The 'TCP Port' should remain at 5005 unless your IT department specifically state a different port number.

 

NOTE: If you set the DHCP option to 'Yes' it may take a few seconds to register an IP address. Try pressing 'ESC' to exit this menu and then enter this menu again. If you are not able to get an IP address then you need to check the cables that connect the device to your network. Also ensure that the network port on the wall that you are plugging into is actually working by using a laptop and turning its wireless off. Then connect a cable from that wall point to the laptop and check if it gets network and internet. If it does not then you need to speak to your cable company to check the cables from that network point to your switch/router. If the laptop does work then you need to check the connection between the terminal (time clock) and the wall port. You may also need to try a different network cable.

NOTE: If the device is getting an IP address but is still unable to connect back to the cloud or the desktop software then you will need to check if the IP address in the 'Host PC' option is set correctly. Click Here to find out more.

NOTE: If the settings are correct and you are still not able to connect you will need to speak with your IT Department to ensure that the ports being used by the terminal are not blocked in your firewall or router.

NOTE: To connect back to the Windows Desktop Version (WDV) software then the computer with that software must be turned on and logged on.

NOTE: Connection to the Cloud System requires an Internet Connection and the network port that the terminal is connected to must be capable of getting internet. Speak with your IT support to check this.

NOTE: If you are using the WDV software and the terminal is in a different location to your office where the software is installed then you will need to contact your IT Department to setup a Virtual Private Network (VPN) or to setup port forwarding over the internet.