The terminal is a small computer and needs to have an IP address on the network.
This can be assigned by your modem or server (DHCP) or you can assign an IP address to it.
To change settings to 'Yes' or 'No' then use the arrow keys to select the option and the 'OK' button to enter edit mode. Use the up and down arrow to change it to yes or no then press the 'OK' button to confirm your changes and exit the edit mode.
The main screen:
When you first turn on the device or wake the screen up you will see the following screen.
If the screen is blanked out then it is in sleep mode and the first time you press a button it will bring the unit out of sleep mode and the button will need to be pressed again to use it.
This does not apply to when an employee clocks in or out. Even if the unit is in sleep mode it will immediately register the clock time and wake the screen up.
Features of the Main Screen:
The Main Menu
Once you press the Menu button you will see the screen change to the following.
Set IP Menu
There are more options when you use the arrows to scroll down.
IP Address Details
Once you have scrolled down you can see all the IP details.
You can only change these options if 'Use DHCP' is set to 'NO' otherwise your server / modem is issueing the IP adress.
NOTE: If you set the DHCP option to 'Yes' it may take a few seconds to register an IP address. Try pressing 'ESC' to exit this menu and then enter this menu again. If you are not able to get an IP address then you need to check the cables that connect the device to your network. Also ensure that the network port on the wall that you are plugging into is actually working by using a laptop and turning its wireless off. Then connect a cable from that wall point to the laptop and check if it gets network and internet. If it does not then you need to speak to your cable company to check the cables from that network point to your switch/router. If the laptop does work then you need to check the connection between the terminal (time clock) and the wall port. You may also need to try a different network cable.
NOTE: If the device is getting an IP address but is still unable to connect back to the cloud or the desktop software then you will need to check if the IP address in the 'Host PC' option is set correctly. Click Here to find out more.
NOTE: If the settings are correct and you are still not able to connect you will need to speak with your IT Department to ensure that the ports being used by the terminal are not blocked in your firewall or router.
NOTE: To connect back to the Windows Desktop Version (WDV) software then the computer with that software must be turned on and logged on.
NOTE: Connection to the Cloud System requires an Internet Connection and the network port that the terminal is connected to must be capable of getting internet. Speak with your IT support to check this.
NOTE: If you are using the WDV software and the terminal is in a different location to your office where the software is installed then you will need to contact your IT Department to setup a Virtual Private Network (VPN) or to setup port forwarding over the internet.