Before you enroll users fingerprints at the terminal it is strongly recommended that you setup that user in the software. That way the 'User ID' will match what is in the software.
For information on setting up users in our 'Cloud System' you can Click Here
For information on setting up users in our 'Windows Desktop Version (WDV)' software Click Here
The enrollment of the the fingerprints is the MOST IMPORTANT step in the user setup. If you do not get a good enrollment then they will always have trouble clocking in and out.
The chart below shows how the user should hold their finger on the terminals fingerprint reader in order to get a good read.
Use the chart above once the terminal is asking you to place your finger. Again it is very important that the user place their finger flat on the glass and not at an angle. They do not need to put pressure on the glass as this makes the fingerprint ridges go flat and will not give a good read.
At the terminal follow these steps:
When you see the menu you have the following options:
Once you have pressed 'OK' you will be given the following two options.
Follow these steps:
Once you enter the 'Enroll' menu you will be asked which ID number you are enrolling. If the user already exists once you key in their ID number their name will appear (Unless previously enrolled but only using USB Drive)
Follow these steps:
Once you have selected which user you want and pressed the 'OK' button you will be shown the options available for enrollment.
The following options are available:
Once you have selected the 'Fingerprint' option and pressed 'OK' you will be asked to place the finger you want to enroll on the scanner.
When you initially enroll your fingerprint the finger should be placed on the glass and left on there while the terminal does 3 reads of the finger. Its only during the enrollment that the terminals has to do 3 reads of the fingerprint as this ensures that it has all the data it needs to ensure a good read.
The employee should read the guid at the top on finger placement and leave the finger on until the device tells them it was successful.
When you see the screen above it means the device is waiting for you to place your finger on the scanner.
As the device scans your finger it will show you how clear its read is and how many times it has read the finger.
The following information will be displayed.
Once the terminal has completed 3 read of the finger it will tell you that it is successfull.
On completion of the 3 reads you will see the following details:
Once you have enrolled the fingerprint you will come back to the screen asking what you want to enroll for that user.
You can enroll up to 10 fingerprints per user. We recommend that you enroll at least 1 finger on each hand.
This would mean that if a user has a cut on their finger they can use the finger on the other hand to clock in and out.
Once enrolled the user can begin clocking in and out.
When they clock in and out the user does not need to leave their finger on the scanner. When the user places their finger on the scanner they will see a flash under the finger. Once they see this flash they should immediately take their finger of the scanner. It will then take about 1 to 2 seconds and the scanner will state "Verified Thank You" through the speaker and a large green tick will appear on the screen.
If the user leaves their finger on the scanner once they see the flash the scanner may try and do a second read as the user is removing their finger. This can result in them seeing a message "Previously Verified" or "User not authorized". This does not always mean that the user did not clock in it often means that they simply left their finger on too long. If they try again and get the message "Previously Verified" then the clock in was successful.