Before you enroll users fingerprints at the terminal it is strongly recommended that you setup that user in the software. That way the 'User ID' will match what is in the software.
For information on setting up users in our 'Cloud System' you can Click Here
For information on setting up users in our 'Windows Desktop Version (WDV)' software Click Here
The enrollment of the the fingerprints is the MOST IMPORTANT step in the user setup. If you do not get a good enrollment then they will always have trouble clocking in and out.
The chart below shows how the user should hold their finger on the terminals fingerprint reader in order to get a good read.
Use the chart above once the terminal is asking you to place your finger.
Note: It is very important that the user place their finger flat on the glass and not at an angle. They do not need to put pressure on the glass as this makes the fingerprint ridges go flat and will not give a good read.
Tap on the Menu icon located in the upper left-hand side of the main screen
Select the User option
Tap on the user’s name from the list. You may also search for a specific user by tapping on the search box at the top of the list. Once a user is selected, options will become available to the right-hand side of the screen.
To enroll a fingerprint, select the fingerprint icon on the right-hand side of the screen. This is the first icon from left to right.
On the next screen, you will be prompted to select a finger from either the left or right hand. Tap on the tip of the finger your wish to enroll.
The last screen will prompt you to place the finger on the scanner three separate times. A confirmation will appear once the user has successfully been enrolled on the device.
Note: To remove a user from the Xenio smart clock, you will need to log into your software and remove their clocking permissions for the specific device you are working with. To delete a user from the device, remove their clocking permissions first, then inactivate or terminate the user.