EC - User listed in software but not showing on device / Send user information to device.
If you have added a user into the cloud software but you cannot see them on the clocking device the first step is to check that the user has been assigned the correct permission to allow them to clock in/out on the device. The Clocking Permissions tab is where you can give the employee access to clock in via a PC, Mobile Application or the Time Clock.
To setup Clocking Permissions for an employee, navigate to:
- Users
- Clocking Permissions
- Select the employee
- Clocking Permission settings:There are several settings we can change on this page but the ones we need to be concerned with for clocking devices are the following
- Select the Time Clock menu level: Choose from Employee, Manager or Administrator.
- Employee: Cannot access the Time clock menu.
- Manager: Can access parts of the Time clock menu, unless otherwise allowed.
- Administrator: Full access to menu.
- Employee: Cannot access the Time clock menu.
- Registered Time Clocks: Devices that are registered to your account.
- Time clocks allowed to use: Devices that the employee is allowed to clock in/out from.
- Select the Time Clock menu level: Choose from Employee, Manager or Administrator.
There are other settings and devices you can allow the employee to clock in with on this page such as mobile clock in and using geographical restrictions. For assistance with these settings please visit Clocking permissions.