Frequently Asked Questions
EC - Check your active user license
If you want to add employees (known as users) into the system you need to have a license available for that user. How to check user license? Go to Settings. Go to General. Select Upgrade License You can now see how many users you have active out of ...
EC - How to see times in Decimals
You can view total time data in two different formats, Minutes or Decimals. For employees it is easier to understand the time card in minutes rather than decimals, however for administrators or your HR department it is in the best practice to ...
EC - Making employees inactive or terminating an employee
Removing an employee from the device It is best practice to remove the employee from the device once they have been terminated or are inactive. Before you un-assign the employee, make sure that the device is online. This will help to ensure you have ...
EC - User listed in software but not showing on device / Send user information to device.
If you have added a user into the cloud software but you cannot see them on the clocking device the first step is to check that the user has been assigned the correct permission to allow them to clock in/out on the device. The Clocking Permissions ...
EC - How to check your device is online
If you check your TimeCard and cannot see the clock in and out times. Then it may be because your clock device is not connecting to our cloud system. Note: If you have recently upgraded or changed your modem, please note the device (time clock) only ...