EC - Check your active user license
If you want to add employees (known as users) into the system you need to have a license available for that user.
How to check user license?
- Go to Settings.
- Go to General.
- Select Upgrade License
You can now see how many users you have active out of how many users you are able to make active.
Easy Clocking Support Team Contact Details
Contact our Support Team on 1300 693 610
EC - Making employees inactive or terminating an employee
Removing an employee from the device It is best practice to remove the employee from the device once they have been terminated or are inactive. Before you un-assign the employee, make sure that the device is online. This will help to ensure you have ...
EC - User listed in software but not showing on device / Send user information to device.
If you have added a user into the cloud software but you cannot see them on the clocking device the first step is to check that the user has been assigned the correct permission to allow them to clock in/out on the device. The Clocking Permissions ...
EC - View or Modify General User Information
To view or modify an employee's general company information, navigate to: Users General Select the employee Employee Data: First Name Initial Last Name Employee ID number: Required. This number cannot begin with a "0," contain letters or special ...
EC - Creating Users
Note: General tip if integrating into a payroll system. When you create the users/employees in the cloud software, you should follow the same naming convention you see in your payroll software. e.g. John Smith - First letter upper case and the rest ...
EC - How to check your device is online
If you check your TimeCard and cannot see the clock in and out times. Then it may be because your clock device is not connecting to our cloud system. How to check that your clock is online? In your software go to Data Collection - Time Clocks and ...