EC - How to check your device is online
If you check your TimeCard and cannot see the clock in and out times.
Then it may be because your clock device is not connecting to our cloud system.
Note: If you have recently upgraded or changed your modem, please note the device (time clock) only works on a 2.4 GHz frequency only. Please speak with your IT Professional to make sure the modem is compatible.
How to check that your clock is online?
In your software go to Data Collection - Time Clocks and make sure that the device in question has a green icon next to it.
If it is red then that means it is offline.
- If your staff been receiving the "Verified" message when they clock on/clock off, the data will still be kept on the device, as it can store large volumes of transactions. Once the device is online, it will automatically transfer the clocking data across to the software.
If you continue to see that the device is offline, please follow the below steps:
- Try restarting the device.
- Has there been any changes to your internet connection or wireless/wired network?
- If so please select the relevant article below and run through the steps again to ensure the clock settings have been updated to reflect these changes.
- Xenio Device
Connecting your clock via Wi-Fi
Connecting your clock via Ethernet
Confirm your Host PC Settings - EC Device
Connecting your clock via Wi-Fi
Connecting your clock via Ethernet
Confirm your Host PC Settings
If you continue to experience network related issues with your device after following the above instructions, it is best that you speak to a IT professional to resolve.
You may be having issues with your network equipment such as your router, modem or there may be other underlying issues with your network.
You can use your smart phone as a Wi-Fi hotspot. This will then determine whether there are issues on your network.
Here are 2 examples on how to setup a hotspot on your phone and then try to connect the device to your phone wirelessly.
When the device connects to the Hotspot, check to see if the device is online. Refer to Data Collection tab in the software.
Once the device is showing green the data will transmit to the cloud software.
Easy Clocking Support Team Contact Details
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